About Us

ISRB provides protection for customers of financial services firms that have faced insolvency. In the event that the company you've been involved with becomes insolvent and cannot fulfill claims, we intervene to provide compensation.
Claiming compensation directly with us is entirely cost-free. Our online claims service streamlines the process, making it swift and straightforward. Recognizing the stress during such times, our dedicated customer support team is available to assist you throughout the entire process.
Explore further details about the financial products we safeguard and gain insight into the eligibility criteria outlined in our regulations.

Key Facts About ISRB

• ● We were set up in 2001 under the Financial Services and Markets Act 2000.
• ● We’re independent of the government and financial services industry.
• ● We can pay compensation thanks to levies that authorised financial services firms pay.
• ● In 2022/23 we paid out £403m in compensation to 67,908 customers of failed firms.
• ● Where possible and cost-effective, we make recoveries from failed firms to help offset the levies financial services firms pay.
• ● Since the 2015/16 financial year, we’ve recovered more than £310m.